Provide services to ensure the safety and comfort of passengers aboard ships, buses, trains, or within the station or terminal. Perform duties such as greeting passengers, explaining the use of safety equipment, serving meals or beverages, or answering questions related to travel.
- Transport baggage or coordinate transportation between assigned rooms, terminals, or platforms.
- Adjust window shades or seat cushions at the request of passengers.
- Signal transportation operators to stop or to proceed.
- Open and close doors for passengers.
- Explain and demonstrate safety procedures and safety equipment use.
- Count and verify tickets and seat reservations and record numbers of passengers boarding and disembarking.
- Greet passengers boarding transportation equipment and announce routes and stops.
- Issue and collect passenger boarding passes and transfers, tearing or punching tickets as necessary to prevent reuse.
- Perform equipment safety checks prior to departure.
- Provide customers with information on routes, gates, prices, timetables, terminals, or concourses.
People who work in this occupation generally have the interest code: RSE.
This means people who work in this occupation generally have Realistic interests, but also prefer Social and Enterprising environments.
People who work in this occupation generally prize Relationships, but also value Support and Achievement in their jobs.
- Transportation - Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
- English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
- Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
- Service Orientation - Actively looking for ways to help people.
- Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
- Speaking - Talking to others to convey information effectively.
- Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
- Persuasion - Persuading others to change their minds or behavior.
These occupations usually require a high school diploma.
In 2017, the average annual wage in Pennsylvania was $22,180 with most people making between $16,970 and $31,760
During 2014, this occupation employed approximately 1,130 people in Pennsylvania. It is projected that there will be 1,150 employed in 2024.
This occupation will have about 2 openings due to growth and about 18 replacement openings for approximately 20 total annual openings.