Office Clerks, General

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About the Job

Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring knowledge of office systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, stenography, office machine operation, and filing.

It is also Called

  • Yard Clerk
  • Wrong Address Clerk
  • Weather Clerk
  • Ward Clerk
  • Utility Worker
  • Unit Clerk
  • Underwriting Clerk
  • Typist
  • Typing, Filing, Answering Phones Office Helper
  • Trip Follower
View All

What They Do

  • Count, weigh, measure, or organize materials.
  • Prepare meeting agendas, attend meetings, and record and transcribe minutes.
  • Train other staff members to perform work activities, such as using computer applications.
  • Make travel arrangements for office personnel.
  • Monitor and direct the work of lower-level clerks.
  • Process and prepare documents, such as business or government forms and expense reports.
  • Complete and mail bills, contracts, policies, invoices, or checks.
  • Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions.
  • Troubleshoot problems involving office equipment, such as computer hardware and software.
  • Inventory and order materials, supplies, and services.

Interests

People who work in this occupation generally have the interest code: CER.

This means people who work in this occupation generally have Conventional interests, but also prefer Enterprising and Realistic environments.

Work Values

People who work in this occupation generally prize Relationships, but also value Support and Independence in their jobs.

Things They Need to Know

  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Things They Need to Be Able to Do

  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Speaking - Talking to others to convey information effectively.
  • Time Management - Managing one's own time and the time of others.
  • Writing - Communicating effectively in writing as appropriate for the needs of the audience.
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
  • Service Orientation - Actively looking for ways to help people.

Education Required

These occupations usually require a high school diploma.

Wages

In 2016, the average annual wage in Pennsylvania was $32,710 with most people making between $18,890 and $49,600

Outlook

0.18%
avg. annual growth

During 2014, this occupation employed approximately 131,500 people in Pennsylvania. It is projected that there will be 133,850 employed in 2024.

This occupation will have about 235 openings due to growth and about 2,835 replacement openings for approximately 3,070 total annual openings.



Pennsylvania Department of Education