Perform routine clerical and administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, or providing information to callers.
- Take dictation in shorthand or by machine and transcribe information.
- Prepare conference or event materials, such as flyers or invitations.
- Train and assist staff with computer usage.
- Supervise other clerical staff and provide training and orientation to new staff.
- Prepare and mail checks.
- Develop or maintain internal or external company Web sites.
- Establish work procedures or schedules and keep track of the daily work of clerical staff.
- Arrange conference, meeting, or travel reservations for office personnel.
- Coordinate conferences, meetings, or special events, such as luncheons or graduation ceremonies.
- Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
People who work in this occupation generally have the interest code: CE.
This means people who work in this occupation generally have Conventional interests, but also prefer Enterprising environments.
People who work in this occupation generally prize Support, but also value Relationships and Working Conditions in their jobs.
- Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
- English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
- Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Writing - Communicating effectively in writing as appropriate for the needs of the audience.
- Time Management - Managing one's own time and the time of others.
- Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
- Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Speaking - Talking to others to convey information effectively.
- Service Orientation - Actively looking for ways to help people.
- Coordination - Adjusting actions in relation to others' actions.
Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.
In 2016, the average annual wage in Pennsylvania was $34,930 with most people making between $21,110 and $50,450
During 2014, this occupation employed approximately 113,770 people in Pennsylvania. It is projected that there will be 115,080 employed in 2024.
This occupation will have about 131 openings due to growth and about 1,199 replacement openings for approximately 1,330 total annual openings.
- Payroll and Timekeeping Clerks
- Procurement Clerks
- Court Clerks
- License Clerks
- Loan Interviewers and Clerks
- Human Resources Assistants, Except Payroll and Timekeeping
- Receptionists and Information Clerks
- Executive Secretaries and Executive Administrative Assistants
- Legal Secretaries
- Insurance Claims Clerks