Postal Service Clerks

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About the Job

Perform any combination of tasks in a post office, such as receive letters and parcels; sell postage and revenue stamps, postal cards, and stamped envelopes; fill out and sell money orders; place mail in pigeon holes of mail rack or in bags; and examine mail for correct postage.

It is also Called

  • Window/Distribution Clerk
  • Window Clerk
  • Unit Technician
  • Stamp Clerk
  • Special Delivery Clerk
  • Sales and Service Associate (SSA)
  • Sales and Distribution Clerk
  • Sales & Service Associate (SSA)
  • Postal Support Employee
  • Postal Service Window Clerk
View All

What They Do

  • Post announcements or government information on public bulletin boards.
  • Order retail items and other supplies for office use.
  • Cash money orders.
  • Feed mail into postage canceling devices or hand stamp mail to cancel postage.
  • Set postage meters, and calibrate them to ensure correct operation.
  • Provide customers with assistance in filing claims for mail theft, or lost or damaged mail.
  • Rent post office boxes to customers.
  • Provide assistance to the public in complying with federal regulations of Postal Service and other federal agencies.
  • Respond to complaints regarding mail theft, delivery problems, and lost or damaged mail, filling out forms and making appropriate referrals for investigation.
  • Put undelivered parcels away, retrieve them when customers come to claim them, and complete any related documentation.

Interests

People who work in this occupation generally have the interest code: CR.

This means people who work in this occupation generally have Conventional interests, but also prefer Realistic environments.

Work Values

People who work in this occupation generally prize Relationships, but also value Support and Working Conditions in their jobs.

Things They Need to Know

  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
  • Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

Things They Need to Be Able to Do

  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Speaking - Talking to others to convey information effectively.
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Service Orientation - Actively looking for ways to help people.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

Education Required

These occupations usually require a high school diploma.

Wages

In 2016, the average annual wage in Pennsylvania was $47,810 with most people making between $32,520 and $58,440

Outlook

0.00%
avg. annual growth

During 2014, this occupation employed approximately 3,350 people in Pennsylvania. It is projected that there will be 2,480 employed in 2024.

This occupation will have about 0 openings due to growth and about 40 replacement openings for approximately 40 total annual openings.

Industries that Employ this Occupation

Industry breakdown is not available for this occupation



Pennsylvania Department of Education