Couriers and Messengers

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About the Job

Pick up and deliver messages, documents, packages, and other items between offices or departments within an establishment or directly to other business concerns, traveling by foot, bicycle, motorcycle, automobile, or public conveyance.

It is also Called

  • Yard Caller
  • Vehicle Delivery Worker
  • Tube Operator
  • Transporter
  • Telephone Messenger
  • Telegraph Office Route Aide
  • Telegraph Messenger
  • Singing Messenger
  • Security Messenger
  • Sample Distributor
View All

What They Do

  • Open, sort, and distribute incoming mail.
  • Unload goods from large trucks, and load them onto smaller delivery vehicles.
  • Perform general office or clerical work such as filing materials, operating duplicating machines, or running errands.
  • Call by telephone to deliver verbal messages.
  • Collect, seal, and stamp outgoing mail, using postage meters and envelope sealers.
  • Perform routine maintenance on delivery vehicles, such as monitoring fluid levels and replenishing fuel.
  • Check with home offices after completed deliveries to confirm deliveries and collections and to receive instructions for other deliveries.
  • Plan and follow the most efficient routes for delivering goods.
  • Unload and sort items collected along delivery routes.
  • Deliver messages and items, such as newspapers, documents, and packages, between establishment departments, and to other establishments and private homes.

Interests

People who work in this occupation generally have the interest code: RCE.

This means people who work in this occupation generally have Realistic interests, but also prefer Conventional and Enterprising environments.

Work Values

People who work in this occupation generally prize Relationships, but also value Support and Working Conditions in their jobs.

Things They Need to Know

  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Transportation - Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

Things They Need to Be Able to Do

  • Speaking - Talking to others to convey information effectively.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Time Management - Managing one's own time and the time of others.
  • Service Orientation - Actively looking for ways to help people.
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Writing - Communicating effectively in writing as appropriate for the needs of the audience.

Education Required

These occupations usually require a high school diploma.

Wages

In 2016, the average annual wage in Pennsylvania was $28,760 with most people making between $20,230 and $38,900

Outlook

0.17%
avg. annual growth

During 2014, this occupation employed approximately 3,600 people in Pennsylvania. It is projected that there will be 3,660 employed in 2024.

This occupation will have about 6 openings due to growth and about 44 replacement openings for approximately 50 total annual openings.



Pennsylvania Department of Education