Reservation and Transportation Ticket Agents and Travel Clerks

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About the Job

Make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets, contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information.

It is also Called

  • Travel Clerk
  • Transportation Clerk
  • Transportation Agent
  • Train Reservation Clerk
  • Train Clerk
  • Tourist Information Assistant
  • Tourist Agent
  • Tour Sales Representative
  • Tour Counselor
  • Tour Coordinator
View All

What They Do

  • Contact motel, hotel, resort, and travel operators to obtain current advertising literature.
  • Promote particular destinations, tour packages, and other travel services.
  • Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations.
  • Provide customers with travel suggestions and information sources, such as guides, directories, brochures, and maps.
  • Open or close information facilities.
  • Prepare customer invoices and accept payment.
  • Provide clients with assistance in preparing required travel documents and forms.
  • Keep information facilities clean during operation.
  • Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
  • Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.

Interests

People who work in this occupation generally have the interest code: CES.

This means people who work in this occupation generally have Conventional interests, but also prefer Enterprising and Social environments.

Work Values

People who work in this occupation generally prize Relationships, but also value Support and Independence in their jobs.

Things They Need to Know

  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
  • Transportation - Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

Things They Need to Be Able to Do

  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Service Orientation - Actively looking for ways to help people.
  • Speaking - Talking to others to convey information effectively.
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Persuasion - Persuading others to change their minds or behavior.

Education Required

These occupations usually require a high school diploma.

Wages

In 2016, the average annual wage in Pennsylvania was $39,190 with most people making between $23,580 and $59,040

Outlook

0.41%
avg. annual growth

During 2014, this occupation employed approximately 2,690 people in Pennsylvania. It is projected that there will be 2,800 employed in 2024.

This occupation will have about 11 openings due to growth and about 39 replacement openings for approximately 50 total annual openings.



Pennsylvania Department of Education