Hotel, Motel, and Resort Desk Clerks

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About the Job

Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

It is also Called

  • Room Clerk
  • Resort Desk Clerk
  • Reservationist
  • Register Clerk
  • Night Auditor
  • Motel Front Desk Clerk
  • Motel Front Desk Attendant
  • Motel Clerk
  • Hotel Reservation Agent
  • Hotel Registration Clerk
View All

What They Do

  • Plan, schedule or supervise the work of other employees.
  • Deposit guests' valuables in hotel safes or safe-deposit boxes.
  • Arrange tours, taxis, or restaurant reservations for customers.
  • Date-stamp, sort, and rack incoming mail and messages.
  • Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
  • Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
  • Transmit and receive messages, using telephones or telephone switchboards.

Interests

People who work in this occupation generally have the interest code: CES.

This means people who work in this occupation generally have Conventional interests, but also prefer Enterprising and Social environments.

Work Values

People who work in this occupation generally prize Relationships, but also value Support and Independence in their jobs.

Things They Need to Know

  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Things They Need to Be Able to Do

  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
  • Speaking - Talking to others to convey information effectively.
  • Service Orientation - Actively looking for ways to help people.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Coordination - Adjusting actions in relation to others' actions.
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Education Required

These occupations usually require a high school diploma.

Wages

In 2017, the average annual wage in Pennsylvania was $22,150 with most people making between $16,700 and $29,770

Outlook

1.28%
avg. annual growth

During 2014, this occupation employed approximately 8,260 people in Pennsylvania. It is projected that there will be 9,320 employed in 2024.

This occupation will have about 106 openings due to growth and about 424 replacement openings for approximately 530 total annual openings.



Pennsylvania Department of Education