Correspondence Clerks

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About the Job

Compose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and preparing correspondence.

It is also Called

  • Authorization Coordinator
  • Authorization Representative
  • Chargeback Specialist
  • Claims Correspondence Clerk
  • Collection Correspondent
  • Commercial Correspondent
  • Correspondence Analyst
  • Correspondence Clerk
  • Correspondence Coordinator
  • Correspondence Dictator
View All

What They Do

  • Submit completed documents to typists for typing in final form, and instruct typists in matters such as format, addresses, addressees, and the necessary number of copies.
  • Prepare records for shipment by certified mail.
  • Type acknowledgment letters to persons sending correspondence.
  • Confer with company personnel regarding feasibility of complying with writers' requests.
  • Respond to internal and external requests for the release of information contained in medical records, copying medical records, and selective extracts in accordance with laws and regulations.
  • Complete form letters in response to requests or problems identified by correspondence.
  • Review correspondence for format and typographical accuracy, assemble the information into a prescribed form with the correct number of copies, and submit it to an authorized official for signature.
  • Compute costs of records furnished to requesters, and write letters to obtain payment.
  • Obtain written authorization to access required medical information.
  • Compile data pertinent to manufacture of special products for customers.

Interests

People who work in this occupation generally have the interest code: CE.

This means people who work in this occupation generally have Conventional interests, but also prefer Enterprising environments.

Work Values

People who work in this occupation generally prize Relationships, but also value Support and Independence in their jobs.

Things They Need to Know

  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Things They Need to Be Able to Do

  • Writing - Communicating effectively in writing as appropriate for the needs of the audience.
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
  • Speaking - Talking to others to convey information effectively.
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

Education Required

These occupations usually require a high school diploma.

Wages

In 2017, the average annual wage in Pennsylvania was $37,950 with most people making between $26,320 and $51,690

Outlook

0.00%
avg. annual growth

During 2014, this occupation employed approximately 650 people in Pennsylvania. It is projected that there will be 550 employed in 2024.

This occupation will have about 0 openings due to growth and about 20 replacement openings for approximately 20 total annual openings.



Pennsylvania Department of Education