Switchboard Operators, Including Answering Service

Bookmark Print History Journal
x

Journal


    • Please sign in to view journal entries
x

Your Employment History in this Occupation

Please sign in to view Employment History
x
Rating
x

Please fill out the fields below to e-mail someone a link to this page

x
Please sign in to bookmark occupations

About the Job

Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.

It is also Called

  • Traffic Operator
  • Traffic Observer
  • Through Operator
  • Test Operator
  • Telephone Switchboard Operator
  • Telephone Operator
  • Telephone Answering Service Operator
  • Telegraph Office Telephone Clerk
  • Telecommunications Operator
  • Telecommunications Clerk
View All

What They Do

  • Place orders, such as for equipment, supplies, or catering for meetings.
  • Perform various cash handling tasks, such as collecting payments, making bank deposits, or managing petty cash.
  • Contact security staff members when necessary, using radio-telephones.
  • Complete forms for sales orders.
  • Stamp messages with time and date and file them appropriately.
  • Keep records of calls placed and charges incurred.
  • Answer simple questions about clients' businesses, using reference files.
  • Greet visitors, log them in and out of the facility, assign them security badges, and contact employee escorts.
  • Monitor emergency and code alarms, make emergency announcements, or route emergency calls to the appropriate location.
  • Monitor alarm systems to ensure that secure conditions are maintained.

Interests

People who work in this occupation generally have the interest code: CES.

This means people who work in this occupation generally have Conventional interests, but also prefer Enterprising and Social environments.

Work Values

People who work in this occupation generally prize Relationships, but also value Support and Independence in their jobs.

Things They Need to Know

  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Telecommunications - Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Things They Need to Be Able to Do

  • Speaking - Talking to others to convey information effectively.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
  • Writing - Communicating effectively in writing as appropriate for the needs of the audience.
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Service Orientation - Actively looking for ways to help people.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Education Required

These occupations usually require a high school diploma.

Wages

In 2016, the average annual wage in Pennsylvania was $28,940 with most people making between $19,070 and $40,510

Outlook

0.00%
avg. annual growth

During 2014, this occupation employed approximately 5,400 people in Pennsylvania. It is projected that there will be 3,520 employed in 2024.

This occupation will have about 0 openings due to growth and about 60 replacement openings for approximately 60 total annual openings.



Pennsylvania Department of Education