Sell spare and replacement parts and equipment in repair shop or parts store.
- Repair parts or equipment.
- Measure parts, using precision measuring instruments, to determine whether similar parts may be machined to required sizes.
- Demonstrate equipment to customers and explain functioning of equipment.
- Place new merchandise on display.
- Advise customers on substitution or modification of parts when identical replacements are not available.
- Manage shipments by researching shipping methods or costs and tracking packages.
- Maintain and clean work and inventory areas.
- Examine returned parts for defects, and exchange defective parts or refund money.
- Discuss use and features of various parts, based on knowledge of machines or equipment.
- Pick up and deliver parts.
People who work in this occupation generally have the interest code: ECR.
This means people who work in this occupation generally have Enterprising interests, but also prefer Conventional and Realistic environments.
People who work in this occupation generally prize Relationships, but also value Independence and Support in their jobs.
- Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
- English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Mechanical - Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
- Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Speaking - Talking to others to convey information effectively.
- Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
- Service Orientation - Actively looking for ways to help people.
- Persuasion - Persuading others to change their minds or behavior.
- Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
- Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
These occupations usually require a high school diploma.
In 2017, the average annual wage in Pennsylvania was $32,870 with most people making between $20,010 and $50,200
During 2014, this occupation employed approximately 9,800 people in Pennsylvania. It is projected that there will be 10,400 employed in 2024.
This occupation will have about 60 openings due to growth and about 220 replacement openings for approximately 280 total annual openings.
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