Gaming Change Persons and Booth Cashiers

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About the Job

Exchange coins, tokens, and chips for patrons' money. May issue payoffs and obtain customer's signature on receipt. May operate a booth in the slot machine area and furnish change persons with money bank at the start of the shift, or count and audit money in drawers.

It is also Called

  • Slot Technician
  • Slot Floor Person
  • Slot Floor Attendant
  • Slot Attendant
  • Slot Ambassador
  • Player Services Representative
  • Mutuel Teller
  • Lottery Sales Clerk
  • Front Window Cashier
  • Floor Manager
show all

What They Do

  • Perform minor repairs on slot machines, such as clearing coin jams.
  • Furnish change persons with a money bank at the start of each shift.
  • Accept credit applications and verify credit references to provide check-cashing authorization or to establish house credit accounts.
  • Work in and monitor an assigned area on the casino floor where slot machines are located.
  • Calculate the value of chips won or lost by players.
  • Obtain customers' signatures on receipts when winnings exceed the amount held in a slot machine.
  • Sell gambling chips, tokens, or tickets to patrons, or to other workers for resale to patrons.
  • Listen for jackpot alarm bells and issue payoffs to winners.
  • Reconcile daily summaries of transactions to balance books.
  • Count money and audit money drawers.

Interests

People who work in this occupation generally have the interest code: CI.

This means people who work in this occupation generally have Conventional interests, but also prefer Investigative environments.

Work Values

People who work in this occupation generally prize Relationships, but also value Support and Independence in their jobs.

Things They Need to Know

  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Things They Need to Be Able to Do

  • Speaking - Talking to others to convey information effectively.
  • Mathematics - Using mathematics to solve problems.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Service Orientation - Actively looking for ways to help people.
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Education Required

These occupations usually require a high school diploma.

Wages

In 2016, the average annual wage in Pennsylvania was $28,420 with most people making between $18,640 and $39,210

Outlook

2.64%
avg. annual growth

During 2010, this occupation employed approximately 530 people in Pennsylvania. It is projected that there will be 660 employed in 2020.

This occupation will have about 14 openings due to growth and about 24 replacement openings for approximately 37 total annual openings.



Pennsylvania Department of Education