Handle baggage for travelers at transportation terminals or for guests at hotels or similar establishments.
- Set up conference rooms, display tables, racks, or shelves, and arrange merchandise displays for sales personnel.
- Complete baggage insurance forms.
- Page guests in hotel lobbies, dining rooms, or other areas.
- Compute and complete charge slips for services rendered and maintain records.
- Pick up and return items for laundry and valet service.
- Arrange for shipments of baggage, express mail, and parcels by providing weighing and billing services.
- Inspect guests' rooms to ensure that they are adequately stocked, orderly, and comfortable.
- Explain the operation of room features, such as locks, ventilation systems, and televisions.
- Act as part of the security team at transportation terminals, hotels, or similar establishments.
- Deliver messages and room service orders, and run errands for guests.
People who work in this occupation generally have the interest code: RC.
This means people who work in this occupation generally have Realistic interests, but also prefer Conventional environments.
People who work in this occupation generally prize Relationships, but also value Support and Independence in their jobs.
- Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
- Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Transportation - Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
- Service Orientation - Actively looking for ways to help people.
- Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Speaking - Talking to others to convey information effectively.
- Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
- Coordination - Adjusting actions in relation to others' actions.
- Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
These occupations usually require a high school diploma.
In 2016, the average annual wage in Pennsylvania was $22,600 with most people making between $16,690 and $31,470
During 2014, this occupation employed approximately 1,210 people in Pennsylvania. It is projected that there will be 1,320 employed in 2024.
This occupation will have about 11 openings due to growth and about 29 replacement openings for approximately 40 total annual openings.
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