Slot Supervisors

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About the Job

Supervise and coordinate activities of slot department workers to provide service to patrons. Handle and settle complaints of players. Verify and pay off jackpots. Reset slot machines after payoffs. Make repairs or adjustments to slot machines or recommend removal of slot machines for repair. Report hazards and enforce safety rules.

It is also Called

  • Video Poker Floorman
  • Slot Technician
  • Slot Supervisor
  • Slot Shift Supervisor
  • Slot Shift Manager
  • Slot Manager
  • Slot Machine Key Person
  • Slot Machine Floor Person
  • Slot Key Person
  • Slot Floorperson
show all

What They Do

  • Stock patron supplies and refreshments.
  • Monitor functioning of slot machine coin dispensers and fill coin hoppers when necessary.
  • Clean and maintain slot machines and surrounding areas.
  • Exchange currency for customers, converting currency into requested combinations of bills and coins.
  • Enforce safety rules, and report or remove safety hazards as well as guests who are underage, intoxicated, disruptive, or cheating.
  • Attach out of order signs to malfunctioning machines, and notify technicians when machines need to be repaired or removed.
  • Patrol assigned areas to ensure that players are following rules and that machines are functioning correctly.
  • Record the specifics of malfunctioning machines and document malfunctions needing repair.
  • Answer patrons' questions about gaming machine functions and payouts.
  • Reset slot machines after payoffs.

Interests

People who work in this occupation generally have the interest code: CI.

This means people who work in this occupation generally have Conventional interests, but also prefer Investigative environments.

Work Values

People who work in this occupation generally prize Relationships, but also value Support and Independence in their jobs.

Things They Need to Know

  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Things They Need to Be Able to Do

  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Speaking - Talking to others to convey information effectively.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Service Orientation - Actively looking for ways to help people.
  • Coordination - Adjusting actions in relation to others' actions.
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

Education Required

These occupations usually require a high school diploma.

Wages

In 2016, the average annual wage in Pennsylvania was $38,700 with most people making between $20,970 and $61,710

Outlook

0.00%
avg. annual growth

During 2014, this occupation employed approximately 90 people in Pennsylvania. It is projected that there will be 90 employed in 2024.

This occupation will have about 0 openings due to growth and about 0 replacement openings for approximately 0 total annual openings.



Pennsylvania Department of Education