Take orders and serve food and beverages to patrons at tables in dining establishment.
- Provide guests with information about local areas, including giving directions.
- Describe and recommend wines to customers.
- Fill salt, pepper, sugar, cream, condiment, and napkin containers.
- Garnish and decorate dishes in preparation for serving.
- Escort customers to their tables.
- Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.
- Bring wine selections to tables with appropriate glasses, and pour the wines for customers.
- Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.
- Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
- Remove dishes and glasses from tables or counters, take them to kitchen for cleaning.
People who work in this occupation generally have the interest code: SEC.
This means people who work in this occupation generally have Social interests, but also prefer Enterprising and Conventional environments.
People who work in this occupation generally prize Relationships, but also value Support and Achievement in their jobs.
- Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Food Production - Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
- English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
- Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
- Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Service Orientation - Actively looking for ways to help people.
- Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
- Speaking - Talking to others to convey information effectively.
- Coordination - Adjusting actions in relation to others' actions.
- Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Some of these occupations may require a high school diploma or GED certificate.
In 2017, the average annual wage in Pennsylvania was $23,080 with most people making between $16,690 and $31,570
During 2014, this occupation employed approximately 98,340 people in Pennsylvania. It is projected that there will be 103,090 employed in 2024.
This occupation will have about 475 openings due to growth and about 4,735 replacement openings for approximately 5,210 total annual openings.
- Combined Food Preparation and Serving Workers, Including Fast Food
- Counter Attendants, Cafeteria, Food Concession, and Coffee Shop
- Food Servers, Nonrestaurant
- Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop
- Amusement and Recreation Attendants
- Funeral Attendants
- Counter and Rental Clerks
- Stock Clerks, Sales Floor
- Transportation Attendants, Except Flight Attendants