Computer Network Support Specialists

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About the Job

Analyze, test, troubleshoot, and evaluate existing network systems, such as local area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system. Perform network maintenance to ensure networks operate correctly with minimal interruption.

It is also Called

  • WAN Support Specialist (Wide Area Network Support Specialist)
  • VoIP Network Technician
  • Technical Analyst
  • Systems Support Specialist
  • Systems Specialist
  • Senior IT Assistant (Senior Information Technology Assistant)
  • Personal Computer Network Analyst
  • Operations Specialist
  • Networking Specialist
  • Network Workstation Technical Specialist
show all

What They Do

  • Run monthly network reports.
  • Create or revise user instructions, procedures, or manuals.
  • Research hardware or software products to meet technical networking or security needs.
  • Document help desk requests and resolutions.
  • Maintain logs of network activity.
  • Install and configure wireless networking equipment.
  • Test repaired items to ensure proper operation.
  • Train users in procedures related to network applications software or related systems.
  • Create or update technical documentation for network installations or changes to existing installations.
  • Monitor industry websites or publications for information about patches, releases, viruses, or potential problem identification.

Interests

People who work in this occupation generally have the interest code: CI.

This means people who work in this occupation generally have Conventional interests, but also prefer Investigative environments.

Work Values

People who work in this occupation generally prize Achievement, but also value Support and Working Conditions in their jobs.

Things They Need to Know

  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • Telecommunications - Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Engineering and Technology - Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Things They Need to Be Able to Do

  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  • Speaking - Talking to others to convey information effectively.
  • Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.

Education Required

Most of these occupations require a four-year bachelor's degree, but some do not.

Wages

In 2016, the average annual wage in Pennsylvania was $64,320 with most people making between $38,710 and $100,840

Outlook

0.55%
avg. annual growth

During 2014, this occupation employed approximately 5,460 people in Pennsylvania. It is projected that there will be 5,760 employed in 2024.

This occupation will have about 30 openings due to growth and about 70 replacement openings for approximately 100 total annual openings.

Industries that Employ this Occupation

Industry breakdown is not available for this occupation



Pennsylvania Department of Education