Install, configure, and support an organization's local area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system. Monitor network to ensure network availability to all system users and may perform necessary maintenance to support network availability. May monitor and test Web site performance to ensure Web sites operate correctly and without interruption. May assist in network modeling, analysis, planning, and coordination between network and data communications hardware and software. May supervise computer user support specialists and computer network support specialists. May administer network security measures.
- Windows Administrator
- Window Systems Administrator
- Wide Area Network Systems Administrator (WAN Systems Administrator)
- Wide Area Network Administrator (WAN Administrator)
- Unix Systems Administrator
- Unix Administrator
- Telecommunications Analyst
- Technical Support Specialist
- Technical Specialist
- Systems Operator
- Research new technologies by attending seminars, reading trade articles, or taking classes, and implement or recommend the implementation of new technologies.
- Maintain an inventory of parts for emergency repairs.
- Implement and provide technical support for voice services and equipment, such as private branch exchange, voice mail system, and telecom system.
- Coordinate with vendors and with company personnel to facilitate purchases.
- Gather data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate system and network requirements.
- Maintain logs related to network functions, as well as maintenance and repair records.
- Train people in computer system use.
- Load computer tapes and disks, and install software and printer paper or forms.
- Perform routine network startup and shutdown procedures, and maintain control records.
- Design, configure, and test computer hardware, networking software and operating system software.
People who work in this occupation generally have the interest code: IRC.
This means people who work in this occupation generally have Investigative interests, but also prefer Realistic and Conventional environments.
People who work in this occupation generally prize Working Conditions, but also value Support and Achievement in their jobs.
- Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
- English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Engineering and Technology - Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
- Telecommunications - Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
- Systems Analysis - Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
- Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
- Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
- Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Most of these occupations require a four-year bachelor's degree, but some do not.
In 2017, the average annual wage in Pennsylvania was $76,400 with most people making between $47,560 and $112,500
During 2014, this occupation employed approximately 14,850 people in Pennsylvania. It is projected that there will be 15,790 employed in 2024.
This occupation will have about 94 openings due to growth and about 196 replacement openings for approximately 290 total annual openings.
- Information Security Analysts
- Web Developers
- Software Quality Assurance Engineers and Testers
- Product Safety Engineers
- Validation Engineers
- Manufacturing Engineers
- Aerospace Engineering and Operations Technicians
- Industrial Engineering Technicians
- Electronics Engineering Technologists
- Food Scientists and Technologists