Conduct organizational studies and evaluations, design systems and procedures, conduct work simplification and measurement studies, and prepare operations and procedures manuals to assist management in operating more efficiently and effectively. Includes program analysts and management consultants.
- Recommend purchase of storage equipment and design area layout to locate equipment in space available.
- Design, evaluate, recommend, and approve changes of forms and reports.
- Develop and implement records management program for filing, protection, and retrieval of records, and assure compliance with program.
- Review forms and reports and confer with management and users about format, distribution, and purpose, identifying problems and improvements.
- Prepare manuals and train workers in use of new forms, reports, procedures or equipment, according to organizational policy.
- Gather and organize information on problems or procedures.
- Confer with personnel concerned to ensure successful functioning of newly implemented systems or procedures.
- Plan study of work problems and procedures, such as organizational change, communications, information flow, integrated production methods, inventory control, or cost analysis.
- Analyze data gathered and develop solutions or alternative methods of proceeding.
- Interview personnel and conduct on-site observation to ascertain unit functions, work performed, and methods, equipment, and personnel used.
People who work in this occupation generally have the interest code: IEC.
This means people who work in this occupation generally have Investigative interests, but also prefer Enterprising and Conventional environments.
People who work in this occupation generally prize Relationships, but also value Achievement and Independence in their jobs.
- Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
- Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
- Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
- Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
- Speaking - Talking to others to convey information effectively.
- Systems Evaluation - Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
- Writing - Communicating effectively in writing as appropriate for the needs of the audience.
Most of these occupations require graduate school. For example, they may require a master's degree, and some require a Ph.D., M.D., or J.D. (law degree).
In 2017, the average annual wage in Pennsylvania was $88,180 with most people making between $47,270 and $135,760
During 2014, this occupation employed approximately 26,760 people in Pennsylvania. It is projected that there will be 29,770 employed in 2024.
This occupation will have about 301 openings due to growth and about 369 replacement openings for approximately 670 total annual openings.
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