Resolve disputes between workers and managers, negotiate collective bargaining agreements, or coordinate grievance procedures to handle employee complaints.
- Develop employee health and safety policies.
- Prepare reports or presentations to communicate employee satisfaction or related data to management.
- Prepare and submit required governmental reports or forms related to labor relations matters, such as equal employment opportunity (EEO) forms, new hire forms, or minority compensation reports.
- Schedule or coordinate the details of grievance hearings or other meetings.
- Research case law or outcomes of previous case hearings.
- Develop methods to monitor employee satisfaction with policies or working conditions, including grievance or complaint procedures.
- Identify alternatives to proposals of unions, employees, companies, or government agencies.
- Provide expert testimony in legal proceedings related to labor relations or labor contracts.
- Train managers or supervisors on topics related to labor relations, such as working conditions, safety, or equal opportunity practices.
- Draft rules or regulations to govern collective bargaining activities in collaboration with company, government, or employee representatives.
People who work in this occupation generally have the interest code: ECS.
This means people who work in this occupation generally have Enterprising interests, but also prefer Conventional and Social environments.
People who work in this occupation generally prize Achievement, but also value Relationships and Support in their jobs.
- English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
- Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
- Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Speaking - Talking to others to convey information effectively.
- Negotiation - Bringing others together and trying to reconcile differences.
- Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
- Writing - Communicating effectively in writing as appropriate for the needs of the audience.
- Persuasion - Persuading others to change their minds or behavior.
- Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Most of these occupations require a four-year bachelor's degree, but some do not.
In 2017, the average annual wage in Pennsylvania was $70,180 with most people making between $18,300 and $136,830
During 2014, this occupation employed approximately 5,580 people in Pennsylvania. It is projected that there will be 5,180 employed in 2024.
This occupation will have about 0 openings due to growth and about 140 replacement openings for approximately 140 total annual openings.