Plan, direct, or coordinate the activities of a social service program or community outreach organization. Oversee the program or organization's budget and policies regarding participant involvement, program requirements, and benefits. Work may involve directing social workers, counselors, or probation officers.
- Analyze proposed legislation, regulations, or rule changes to determine how agency services could be impacted.
- Direct fundraising activities and the preparation of public relations materials.
- Speak to community groups to explain and interpret agency purposes, programs, and policies.
- Act as consultants to agency staff and other community programs regarding the interpretation of program-related federal, state, and county regulations and policies.
- Represent organizations in relations with governmental and media institutions.
- Implement and evaluate staff, volunteer, or community training programs.
- Research and analyze member or community needs to determine program directions and goals.
- Prepare and maintain records and reports, such as budgets, personnel records, or training manuals.
- Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits.
- Plan and administer budgets for programs, equipment, and support services.
People who work in this occupation generally have the interest code: ES.
This means people who work in this occupation generally have Enterprising interests, but also prefer Social environments.
People who work in this occupation generally prize Relationships, but also value Independence and Working Conditions in their jobs.
- Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
- Therapy and Counseling - Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
- Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Speaking - Talking to others to convey information effectively.
- Time Management - Managing one's own time and the time of others.
- Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
- Coordination - Adjusting actions in relation to others' actions.
- Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Most of these occupations require a four-year bachelor's degree, but some do not.
In 2017, the average annual wage in Pennsylvania was $66,840 with most people making between $40,760 and $101,190
During 2014, this occupation employed approximately 6,500 people in Pennsylvania. It is projected that there will be 7,270 employed in 2024.
This occupation will have about 77 openings due to growth and about 173 replacement openings for approximately 250 total annual openings.
- Public Relations and Fundraising Managers
- Human Resources Managers
- Training and Development Managers
- Medical and Health Services Managers
- Equal Opportunity Representatives and Officers
- Loan Counselors
- Educational, Guidance, School, and Vocational Counselors
- Directors, Religious Activities and Education
- Arbitrators, Mediators, and Conciliators
- Kindergarten Teachers, Except Special Education