Postmasters and Mail Superintendents

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About the Job

Plan, direct, or coordinate operational, administrative, management, and supportive services of a U.S. post office; or coordinate activities of workers engaged in postal and related work in assigned post office.

It is also Called

  • Station Superintendent
  • Station Manager
  • Service Delivery Supervisor
  • Remote Encoding Operations Supervisor
  • Remote Encoding Center Manager
  • Postmaster Relief (PMR)
  • Postmaster
  • Postal Supervisor
  • Postal Superintendent
  • Postal Service Sectional Center Manager
View All

What They Do

  • Confer with suppliers to obtain bids for proposed purchases and to requisition supplies, disbursing funds according to federal regulations.
  • Collect rents for post office boxes.
  • Issue and cash money orders.
  • Inform the public of available services, and of postal laws and regulations.
  • Select and train postmasters and managers of associate postal units.
  • Negotiate labor disputes.
  • Prepare and submit detailed and summary reports of post office activities to designated supervisors.
  • Hire and train employees, and evaluate their performance.
  • Direct and coordinate operational, management, and supportive services of one or a number of postal facilities.
  • Prepare employee work schedules.


People who work in this occupation generally have the interest code: ECS.

This means people who work in this occupation generally have Enterprising interests, but also prefer Conventional and Social environments.

Work Values

People who work in this occupation generally prize Independence, but also value Support and Working Conditions in their jobs.

Things They Need to Know

  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Production and Processing - Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Things They Need to Be Able to Do

  • Coordination - Adjusting actions in relation to others' actions.
  • Time Management - Managing one's own time and the time of others.
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Speaking - Talking to others to convey information effectively.
  • Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.

Education Required

These occupations usually require a high school diploma.


In 2016, the average annual wage in Pennsylvania was $71,480 with most people making between $59,110 and $87,330


avg. annual growth

During 2014, this occupation employed approximately 1,050 people in Pennsylvania. It is projected that there will be 770 employed in 2024.

This occupation will have about 0 openings due to growth and about 20 replacement openings for approximately 20 total annual openings.

Pennsylvania Department of Education