Plan, direct, or coordinate activities of an organization or department that provides lodging and other accommodations.
- Book tickets for guests for local tours and attractions.
- Meet with clients to schedule and plan details of conventions, banquets, receptions and other functions.
- Arrange telephone answering services, deliver mail and packages, or answer questions regarding locations for eating and entertainment.
- Provide assistance to staff members by inspecting rooms, setting tables, or doing laundry.
- Organize and coordinate the work of staff and convention personnel for meetings to be held at a particular facility.
- Perform marketing and public relations activities.
- Show, rent, or assign accommodations.
- Prepare required paperwork pertaining to departmental functions.
- Develop and implement policies and procedures for the operation of a department or establishment.
- Collect payments and record data pertaining to funds and expenditures.
People who work in this occupation generally have the interest code: EC.
This means people who work in this occupation generally have Enterprising interests, but also prefer Conventional environments.
People who work in this occupation generally prize Relationships, but also value Independence and Achievement in their jobs.
- English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
- Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
- Service Orientation - Actively looking for ways to help people.
- Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.
- Speaking - Talking to others to convey information effectively.
- Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
- Writing - Communicating effectively in writing as appropriate for the needs of the audience.
- Coordination - Adjusting actions in relation to others' actions.
Most of these occupations require a four-year bachelor's degree, but some do not.
In 2016, the average annual wage in Pennsylvania was $53,120 with most people making between $32,580 and $88,660
During 2014, this occupation employed approximately 1,550 people in Pennsylvania. It is projected that there will be 1,680 employed in 2024.
This occupation will have about 13 openings due to growth and about 27 replacement openings for approximately 40 total annual openings.
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- First-Line Supervisors of Retail Sales Workers
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