Lodging Managers

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About the Job

Plan, direct, or coordinate activities of an organization or department that provides lodging and other accommodations.

It is also Called

  • Tourist Home Keeper
  • Tourist Cabin Keeper
  • Rooms Director
  • Rooming House Operator
  • Rooming House Keeper
  • Revenue Manager
  • Resort Manager
  • Resort Keeper
  • Resident Manager
  • Recreational Vehicle Resort Manager
show all

What They Do

  • Book tickets for guests for local tours and attractions.
  • Meet with clients to schedule and plan details of conventions, banquets, receptions and other functions.
  • Arrange telephone answering services, deliver mail and packages, or answer questions regarding locations for eating and entertainment.
  • Provide assistance to staff members by inspecting rooms, setting tables, or doing laundry.
  • Organize and coordinate the work of staff and convention personnel for meetings to be held at a particular facility.
  • Perform marketing and public relations activities.
  • Show, rent, or assign accommodations.
  • Prepare required paperwork pertaining to departmental functions.
  • Develop and implement policies and procedures for the operation of a department or establishment.
  • Collect payments and record data pertaining to funds and expenditures.

Interests

People who work in this occupation generally have the interest code: EC.

This means people who work in this occupation generally have Enterprising interests, but also prefer Conventional environments.

Work Values

People who work in this occupation generally prize Relationships, but also value Independence and Achievement in their jobs.

Things They Need to Know

  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Things They Need to Be Able to Do

  • Service Orientation - Actively looking for ways to help people.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.
  • Speaking - Talking to others to convey information effectively.
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
  • Writing - Communicating effectively in writing as appropriate for the needs of the audience.
  • Coordination - Adjusting actions in relation to others' actions.



Pennsylvania Department of Education