General and Operations Managers

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About the Job

Plan, direct, or coordinate the operations of public or private sector organizations. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services.

It is also Called

  • Zoo Director
  • Waterworks Supervisor
  • Water Superintendent
  • Water Control Supervisor
  • Water and Sewer Systems Supervisor
  • Venue Manager
  • Theatre Manager
  • Television Station Manager
  • Substation Superintendent
  • Street Superintendent
show all

What They Do

  • Plan store layouts or design displays.
  • Direct non-merchandising departments of businesses, such as advertising or purchasing.
  • Implement or oversee environmental management or sustainability programs addressing issues such as recycling, conservation, or waste management.
  • Recommend locations for new facilities or oversee the remodeling or renovating of current facilities.
  • Develop or implement product-marketing strategies, including advertising campaigns or sales promotions.
  • Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
  • Manage the movement of goods into and out of production facilities to ensure efficiency, effectiveness, or sustainability of operations.
  • Set prices or credit terms for goods or services based on forecasts of customer demand.
  • Plan or direct activities such as sales promotions that require coordination with other department managers.
  • Perform personnel functions such as selection, training, or evaluation.

Interests

People who work in this occupation generally have the interest code: EC.

This means people who work in this occupation generally have Enterprising interests, but also prefer Conventional environments.

Work Values

People who work in this occupation generally prize Relationships, but also value Working Conditions and Independence in their jobs.

Things They Need to Know

  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Things They Need to Be Able to Do

  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
  • Coordination - Adjusting actions in relation to others' actions.
  • Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Speaking - Talking to others to convey information effectively.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.



Pennsylvania Department of Education