A program that prepares individuals to assist customers with inquiries and problems in frontline call centers, help desks, teleservice centers, and online. Includes instruction in user interfaces and user behavior, principles of hardware and software systems operation, customer interaction skills, telephone and e-mailing skills, data entry, and database and Internet searching and retrieval.
The graphs below represent a comparison of the number of graduates in
Customer Service Support/Call Center/Teleservice Operation
and the number of graduates in similar majors compared to all other graduates in