Customer Service Management

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A program that prepares individuals to supervise and monitor customer service performance and manage frontline customer support services, call centers/help desks, and customer relations. Includes instruction in customer behavior, specialized information technology and systems management, developing and using customer service databases, user surveys and other feedback mechanisms, strategic and performance planning and analysis, operations management, personnel supervision, and communications and marketing skills.


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Graduation Summary

The graphs below represent a comparison of the number of graduates in Customer Service Management and the number of graduates in similar majors compared to all other graduates in the state.

And the comparison to all other graduates in the US.



Pennsylvania Department of Education